Refund and Cancellation Policy

The short version: try Voiceyfy free for 14 days, cancel whenever you want, and if an annual plan turns out not to suit you in the first 30 days we refund the unused part.

The free trial

Every new account gets 14 days of full access with no card required. Nothing is charged during the trial, so there is nothing to refund if you walk away. If you do not upgrade, the account simply stops answering calls at the end of the trial and your data stays available for 90 days in case you come back.

Cancelling a subscription

You can cancel from Billing in your dashboard at any time, or by emailing Email usmoc.aidniyfyeciov@aidni from the address on the account. There is no notice period, no cancellation fee and no phone call you have to sit through.

Cancelling stops the next renewal. Your agent keeps answering calls until the end of the period you have already paid for, so you get what you bought.

Monthly plans

Monthly subscriptions are charged in advance and are not refunded part-way through a month, because the service was available to you for that month. Cancel before the renewal date and you will not be charged again.

Annual plans

Annual plans carry a 30-day money-back guarantee. Ask within 30 days of the first annual payment and we refund the full amount less the value of the months already used, calculated at the monthly rate for your plan.

After 30 days, annual plans are not refundable for the remainder of the term. You keep access until the term ends, and you can turn off auto-renewal so it does not repeat.

Usage charges

Call minutes, telephony charges and message credits consumed beyond your plan allowance are billed for what was actually used and are not refundable. Unused allowance does not carry over to the next period.

When we will refund outside these terms

We refund in full, no argument, if:

• You were charged after cancelling, or charged twice for the same period
• A verified platform fault stopped your agent from answering calls for more than 24 consecutive hours and support was notified at the time
• The account was set up in error and no calls have been handled on it

Sustained downtime below that threshold is handled as service credits under our Service Level Agreement.

How to request a refund

Email Email usmoc.aidniyfyeciov@aidni from the account email address with your registered business name, the invoice number, and a line about what went wrong. We acknowledge within one working day and decide within five working days.

How long the money takes

Approved refunds go back to the original payment method. Cards and UPI usually take five to seven working days, net banking up to ten, and the exact timing depends on your bank rather than on us. GST charged on a refunded invoice is refunded along with it, and a credit note is issued for your records.

Questions

Billing questions go to Email usmoc.aidniyfyeciov@aidni or +91 93476 21511, Monday to Saturday, 9 AM to 8 PM IST. If a refund decision does not sit right with you, escalate it to our Grievance Officer.