Grievance Redressal

Indian law requires us to give you a named route for complaints and to answer within fixed timelines. This page tells you how to use it and what to expect.

Start with support

Most problems are quicker to fix through normal support. Email Email usmoc.aidniyfyeciov@aidni or call +91 93476 21511, Monday to Saturday, 9 AM to 8 PM IST. Response targets for each severity level are set out in our Service Level Agreement.

Escalating to the Grievance Officer

If support has not resolved it, or the complaint concerns privacy, data handling, billing conduct or content, write to our Grievance Officer.

What to include

The more of this you give us, the faster it moves. Please include your registered business name and account email, the phone number connected to Voiceyfy, what happened and when, any ticket or invoice numbers you already have, and what outcome you are looking for.

Timelines we work to

• Within 24 hours: we acknowledge your complaint and give you a reference number
• Within 15 days: we resolve it, or explain where it stands and what happens next, as required under the IT Rules, 2021
• Within 72 hours: content that is unlawful on its face is acted on, where the complaint concerns such material
• Within 30 days: requests to access, correct or delete personal data are completed under the DPDP Act, 2023

If you are still not satisfied

We will tell you in writing why we reached the decision we did. If it still does not resolve things, you can approach the Data Protection Board of India for data protection matters, or the consumer redressal forum with jurisdiction over your location for consumer matters. Nothing on this page limits any right you have under Indian law.

Complaints about a call you received

If an AI call came from a business using Voiceyfy and you want it to stop, tell the agent to remove you and the number is suppressed immediately. You can also email Email usmoc.aidniyfyeciov@ecnaveirg with the number that called you, and we will action the opt-out and pass the complaint to the business responsible for the campaign.